OUR SERVICES
What Our Customers Say
Mel, 21/02/2020Dodgy, dishonest company
"I recently asked Enviroclean Thames Valley to come to my home to steam clean a wool rug and an upholstered sofa. The sofa was by no means dirty - it just needed to be freshened up. The man who carried out the work was called Paul Masters and he says he also has his own cleaning company called ProMasters Thames Valley Carpet Cleaning. I think he said he was based in Tilehurst, but definitely the Reading area. Anyway, once the sofa had finally dried out, it was clear that there were problems. The sides and back were covered in marks which wouldn't brush out and the fabric also now feels hard and rough. I immediately contacted Paul Masters to report this and he told me to use a stiff brush to ‘brush it up’. I did this and reported back to him that it had made no difference whatsoever. Since then, Paul Masters has refused to answer my calls or reply to my messages. When I called him a few days ago from another number, he hung up when he realised who he was talking to. I contacted Envrioclean via Facebook - this is the only way they will communicate - asking for this situation to be rectified and asking what they’ll do in the eventuality that the sofa cannot be restored to its original state. The person I communicated with would not give their name and told me that they ‘give no guarantees’. They offered to send Paul Masters to do a reclean and I said no to that. I have also emailed Enviroclean several times, using the email address on their website, to make a formal complaint. I asked for this situation to be rectified. They have not replied to any of my emails and never answer the phone. I called Enviroclean from another number last week and the person I spoke to refused to give his full name - just ‘Charlie' - and would not say where the company headquarters or or give an address. I also explained that despite numerous formal requests for a receipt to be provided for the sum I’d paid, none has been forthcoming. ‘Charlie’, if that is actually his name, then hung up too. The company is dodgy - they refuse to stand over their work in spite of claims on their website of guaranteed customer satisfaction, they refuse to reveal any information about the company, they issue no invoices, the people I communicated with would not give their names etc etc etc. What are they hiding? Please think carefully before contacting either Enviroclean or ProMasters Thames Valley Carpet Cleaning unless you can afford to have your furniture destroyed. I don't want anyone else to go through such an ordeal. Forewarned is forearmed. PS: They keep removing this review - mine and an almost identical negative review by Lisa B from the Coventry area. Surely just adds to the picture!"
S. Davies, 15/02/2020Carpet clean by Darryl.
"What a friendly, considerate and professional guy. Stains from years ago have been removed successfully, furniture moved and out back again. Couldn’t ask for a better service! Thank you!!"
Popular Packages
Stain Protectant Service
New Home Package
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75 Comments
Excellent customer service
Enviro clean are simply amazing
Stairs and landing cleaned 24th may – fantastic job, carpet did not take long to dry highly recommend this company
Sofa cleaned
Had my corner sofa cleaned yesterday he did a great job and he was very friendly to great service.
Nikkibiggs72@yahoo.co.uk
Just had my stairs & landing cleaned by Mark, very professional, lovely guy & the result is amazing.
Highly recommend!!!
Satisfied
Ian was a lovely person. He was polite, friendly and charming. He was thorough and did a brilliant job. I had booked for 3 and 2 seater sofas, a footstool, rug and stairs, £195. Satisfied with the result. I am having through lounge and bedroom carpets done next.
I wish they did curtains as well.
Carpet cleaning
Contacted enviroclean to book to have my stairs cleaned very quick to contact me back to book a day.was done today by craig very polite friendly guy made my carpet look like new.fantastic.definatley recommend.
Very happy
Really happy with the service, carpets came up great, very professional service, will definitely be using again
First time I’ve used this company and I’m thrilled with the results, carpets look amazing . Highly recommend
Thank you to Blue
I booked enviro clean after seeing a Facebook Ad I wanted my year old carpet maintained and freshened, Blue can to my house with a friendly and respectful attitude, I was so happy with the results I think I’ll keep Enviro Clean in my calendar as an annual appointment!
Thank you Enviro Clean
enviroclean
Just had carpets cleaned by Matt from enviroclean east. Brilliant job. Arrived on time. Nice pleasant and polite chap. Definately would reccomend and would use again. thank you.
elle999_2000@yahoo.com
Had my hall stairs and 2 landings cleaned today , really impressed with the service and result . Will definitely use them again and recommend to friends 😊
meenapopat@yahoo.com
Choosing Enviroclean was a very good choice. Tidy and clean work, friendly and professional staff ( Mark) and reasonable rates. Look forward in future for one more job 😊😄
kt_london@icloud.com
Wow!!
I had absolutely no idea just what a difference it would make having my sofa and carpet cleaned professionally.
My cleaner was called Craig. He went well above and beyond!!
He kept me informed every step of the way.
I had some particularly nasty stains. Craig used every trick possible to remove them! And he did an exceptional job! There were a couple of stains left as Craig left. The fantastic news is as my sofa dried (from cleaning process ) the stubborn stains faded right a way!!
I have already recommended this service to my family and friends!!
5 stars for enviro-clean. And top marks for Craig.
After a hick up with the booking date that was professionally and promptly dealt with we had 2 bedroom and out very extensive hall carpets cleaned the following day.
The guy that arrived on time was both pleasant and professional and we we’re very pleased with the work done
Price was reasonable and carpet Scotch guarded upon completion, no mess no fuss very happy to recommend
Excellent service
Excellent and efficient service from Enviro Clean South. Craig was prompt, courteous and I’m thrilled with the end result. I’ll be recommending to friends and family.
bridleaimee@gmail.com
Perfect service from start to finish. Couldn’t be happier with the outcome as I was originally going to buy new carpets but I am so happy I didn’t. 10 year old stains have now vanished. Can’t wait to get my sofas done next time *****
Jayne.meehan@btinternet.com
We had two stair carpets,one landing and two bedrooms cleaned today. The team who did our job was the south west and South Wales team.
The job was really well done. He was polite efficient and our carpets look like new. I will definitely use this service again
Just had Mitch clean my sofa and it looks brand new. I’m really pleased with it and highly recommend this company. Excellent service all round.
Brilliant service
Just had my stairs, landing & rugs cleaned. What a fantastic job. Carpets look like new. Very friendly cleaner who even cleaned up water marks on my laminate. Everything thing is sparkling. Brilliant service. Quick but very professional. One happy costumers. Recommend this company 1000%Thank you very much
Friendly and efficient service
Fantastic service from Steve C yesterday – we have just moved in and had one carpeted room which was stained with make up – Steve removed it all no problem! Friendly and efficient, knowledgeable about products and gave good aftercare advice to dry out the carpet fully again. 5* highly recommended
Impressive results! I had two chairs cleaned as well as the carpets. Danny arrived at arranged time & worked solidly for five hours. The results really are extraordinary. The carpets are pale gold & show every mark…now perfect. The chairs look new.Both over 11 years old. The last “professional ” cleaner left dirty water stains. Will certainly have the firm again.
Carpet cleaning
Mark came today and what a great job he did cleaning the living room, stairs, landing, bedroom and rug. Really impressed with the service. Will definitely use again in the future.
Had my leather three piece cleaned today absolutely fabulous job really thrilled with it. The guy who turned up today named Darryl was professional courteous and worked hard on my leather suite I give this company 5 *
Lali2515@aol.com
Cannot recommend this company highly enough! Very efficient, punctual and so professional! Thank you Dave – my daughter loved her surprise!
annhaggarty@btinternet.com
Thank you for a great job. A lot of time and effort was made to make the carpets clean. I definitely would do it again. Very professional and a very high standard of work was given. Thank you
Best carpet cleaners in the business
These guys saved the day, month, year! They had no availability and somehow made time to get some serious stains out after hours. Extremely professional and just all around great, amazing people. The type of people you want to do business with. Reasonable prices and excellent quality. Would recommend them to anyone for a clean. They saved me thousands of pounds and I’ll be forever thankful. Absolute legends.
Loleckey@gmail.com
Just had carpets cleaned lovely polite guy lots of dirty water so definitely saw what I was paying for. Definitely have again
Jennyhall1952@outlook.com
Very prompt. Very polite. Very professional. One happy customer. Leather sofas like new & super clean carpets . Thank you
Great service
Really pleased with the results today. My sofa and chair is like new!!!
First class service
Will be calling again
Perfect
Perfect service from mark came in got on with it settee and carpets are lovely and clean no mess anywhere
Thank you mark
Ms
Thoroughly recommend enviro-clean, had my whole house cleaned and they all look like new again! One very satisfied customer. Many thanks once again 😀
Great carpet cleaning service
Mark was v helpful & efficient. Carpets look great. Thank you. (North East)
Outstanding service
A very professional and effencient service. I would highly recommended!
Outstanding Service 5*
First time having my moms carpets cleaned & I can say that we are very impressed. Ian was very professional & thorough throughout. My moms carpets have come up like new & now smell amazing.
Thankyou enviro Clean & especially Ian.
*****
Fantastic job , very professional and polite , highly recommend and will definitely be using you again in the future
Got my carpets cleaned on Wednesday. Great service. Carpets look new!
Amazing
Cleaned a revolting cream sofa after 5 dogs and a load of teenagers. Came up like new!!! Coming back to do the carpets next month!
Carpet cleaned
Had my stairs and bedroom cleaned by Darryl, Wasn’t not sure what to expect as i’d had some poor cleaners in the past and after finding a good cleaner 5 years ago i tended to stick to him. Unfortunately he wasn’t available this month and decided to try envio-clean and boy am I glad I did. My “very dirty” stairs carpet is not gleaming. The stains are now gone and I’ll be having these guys back again.
Amazing job
Matt came today to clean my living room carpet. He was prompt, polite and friendly. I am amazed at how clean my carpet is and it looks like new. I will definitely be using you again in the near future and recommend your services to my friends and family. Great job Matt!
Carpet and sofa cleaned
Amazing service from Marc at Enviroclean! So professional and friendly! My carpet and sofa look brand new and smell gorgeous! Thank you so much! Excellent, professional and 5star rating
claredavey3@gmail.com
Daryl came to clean my very large corner sofa. He rang twice on the day to confirm he was on his way. He arrived on time and was so polite. He did an amazing job. Was very happy with the result. Will definitely use this company.again
Carpet cleaned
Fantastic service , as this is a wee farm cottage our carpets get lots of traffic and were badly needing cleaned, I’m really impressed as cane up looking as good as new , lovely guy who cleaned them , very pleasant and very efficient
Carpets and sofa
Thanks for a really good job on Saturday. The carpets and sofa loom so much better now they’ve had a good clean.
Will definitely recommend and use again.
Caroline
thorlbyk@hotmail.com
I would highly recommend this company…..I found them on Facebook and gave them a chance. I don’t regret it. Iain was an absolute pleasure and did a great job. I will definitely use the company again.
Thank you so much for coming today to clean my sofas really pleased with how they came up. Apart from a few rips which were there before they look brand new! Recommend any day
Carpets look great
Enquired earlier in the week, very reasonable price, had living room, stairs and landing done today, even though I didn’t think they looked that dirty they look so much cleaner now! Great service
deborah65@yahoo.com
Just to say thank you Gary for a superb job and excellent customer service I will be recommending you to all my friends and family from Deborah Riley in Marton
Quick and efficient
Asked for a price yesterday Evening and all done by Craig this morning excellent price excellent service highly recommend
Fantastic
Great service great job very friendly and quick thanks
Fantastic
Had my sofa, chair and rug cleaned with David. I’m so so happy they all look like new again and smell amazing !! Defo need to book for carpets now…highly recommended!
Enviro- clean
This company cleaned my suite and carpet yesterday, fantastic job, very professional everything smells good now, would recommend this company
Leather sofa cleaned - great results
Leather sofa cleaned really pleased with the results. Looks brand new once more.
Excellent service
Daryl did a great job. Prompt, friendly and the carpets look like new. Would totally recommend.
Brilliant service
After some building work, my carpets and sofas/chairs were minging. Darryl was amazing. Very professional, caring about our home and done a top job. My carpets and furniture look new and smell amazing. Thanks Darryl. Highly recommend.
Just had my carpet cleaned . Amazing results and a very friendly service . Would highly recommend them 5 out of 5 stars.
5 star
David arrived promptly, he did a great job of the carpets and my sofa , they smell fresh and look really clean , he was very friendly and did a 5 star job . Thanks so much .
Nicolamay5036@gmail.com
Had my carpets cleaned darryl was very professional and done a fantastic job will recommend him to all my family and friends well done
5 star
Fantastic job done today by Darryl. My carpets look like new . Well recommended . Friendly & great service
Today enviro clean have been to clean my stairs and landing. All I can say is wow wow wow! They’ve done an amazing job and although i was not in, my husband told me the person who csnt to clean was very professional and extremely polite. Thanks ever so much guys and i definitely recommend you!
Stair carpet
I had my stair carpet cleaned 10/12/19. It took no time at all it was done really quickly they guy was very pleasant polite and chatty. Very pleased with the outcome
Carpet cleaning
Absolutely brilliant service. Would highly recommend
*****
Scott Russell from enviro- clean was here today and cleaned my hall carpet. Looks like brand new. Would definitely recommend to friends. Great friendly service x
lili.21@hotmail.co.uk
Just had our white stair carpet and stairs done , it looks amazing . The company was efficient, friendly and I will definitely be using again and recommending to my friends
Excellent Service
Darryl arrived on time very polite friendly and professional, cleaned 2 sofas 2 arm chairs conservatory carpet hall stairs and landing carpet, and a large rug with no disruption.
All have come up looking great would definitely recommend and use again in the future.
Thank you
Excellent Service
Efficient and prompt service from Darryl. Quick confirmation of booking, with call & message prior to arrival. Polite and friendly, Darryl worked quietly and conscientiously. 100% recommended, excellent value for money.
edwardsc377@gmail.com
I had my sofa cuddle chair and large rug cleaned with Enviro_clean today, they done an excellent job it’s all looking like new and smells very nice, there were 2 small stubborn stains on my chair that I thought would never come out but it has and we’re over the moon, the person that cleaned it for us was very friendly polite and generally a very nice person. I would highly recommend.
Sofa clean
Great clean from Darryl
Great service today cleaning a very grubby Chinese rug, highly recommended
BRILLIANT ⭐️⭐️⭐️⭐️⭐️
I’m absolutely amazed by how good my daughters filthy carpet came up. Ben & Darrel left my stairs sparkling too! Very friendly and efficient, I would recommend this company and will certainly use them again.
Liverpool
Just had my carpet and corner suit cleaned by Stev C .. really professional. Will be in contact again for future services 5 ⭐️
Grand job
I’m very pleased with Gary did today
Arriving on time ,pleasent
and a good rapour
I recall the muck that he removed omg
Well worth the money
Lounge/Diner carpet clean
Just had Ben to clean my lounge carpet which was looking a bit worn out compared to rest of house Ben deserves a 5star rating for a very professional & great service carpet looks lovely thank you Ben
I had my corner sofa cleaned yesterday by Ben who is organised and polite. I am very pleased with the result, the water stains and black marks disappeared. I guess Ben has special skills tackling them. Reasonable price, no hidden cost. Highly recommended.
Carpet
Had my carpet cleaned today Ben was very friendly and chatty. My carpet looks new again will definitely use you guys again and will definitely recommend you guys and especially Ben. I will request him next time.
Carpet clean by Darryl.
What a friendly, considerate and professional guy. Stains from years ago have been removed successfully, furniture moved and out back again. Couldn’t ask for a better service! Thank you!!