What Our Customers Say

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Mel, 26/01/2020Dodgy company

Dodgy company

"At the end of November I asked Enviroclean Thames Valley to come to my home to steam clean a wool rug and an upholstered sofa. The sofa was by no means dirty - it just needed to be freshened up. The man who carried out the work was called Paul Masters and he says he also has his own cleaning company called ProMasters Thames Valley Carpet Cleaning. I think he said he was based in Tilehurst, but definitely the Reading area. Anyway, once the sofa had finally dried out, it was clear that there were problems. The sides and back were covered in marks which wouldn't brush out and the fabric also now feels hard and rough. I immediately contacted Paul Masters to report this and he told me to use a stiff brush to ‘brush it up’. I did this and reported back to him that it had made no difference whatsoever. Since then, Paul Masters has refused to answer my calls or reply to my messages. When I called him a few days ago from another number, he hung up when he realised who he was talking to. I contacted Envrioclean via Facebook - this is the only way they will communicate - asking for this situation to be rectified and asking what they’ll do in the eventuality that the sofa cannot be restored to its original state. The person I communicated with would not give their name and told me that they ‘give no guarantees’. They offered to send Paul Masters to do a reclean and I said no to that. I have also emailed Enviroclean several times, using the email address on their website, to make a formal complaint. I asked for this situation to be rectified. They have not replied to any of my emails and never answer the phone. I called Enviroclean from another number last week and the person I spoke to refused to give his full name - just ‘Charlie' - and would not say where the company headquarters or or give an address. I also explained that despite numerous formal requests for a receipt to be provided for the sum I’d paid, none has been forthcoming. ‘Charlie’, if that is actually his name, then hung up too. The company is dodgy - they refuse to stand over their work in spite of claims on their website of guaranteed customer satisfaction, they refuse to reveal any information about the company, they issue no invoices, the people I communicated with would not give their names etc etc etc. What are they hiding? Please think carefully before contacting either Enviroclean or ProMasters Thames Valley Carpet Cleaning unless you can afford to have your furniture destroyed. I don't want anyone else to go through such an ordeal. Forewarned is forearmed. PS: They keep removing this review - mine and an almost identical negative review by Lisa B from the Coventry area. Surely just adds to the picture!"

Reviews
Comments Rating 5 (12 reviews)

52 Comments

  • Carpet cleaning, Chester says:

    Carpets look brand new.

    Mark cleaned my cream carpets today and has done a fantastic job, would recommend.

  • Charlie Smith says:

    Fantastic service

    I had Enviroclean come out and clean 3 rooms for me, all I can say is what a fantastic service they provide. Will definitely use these again. Thanks

  • julie says:

    don.julie@talktalk.net

    A absolute brillant job done, my carpet looks like new, Thankyou Mark who was very polite and helpful. Will definately recommend. Excellent all round******

  • Paige Morriss says:

    Excellent service

    Amazing job, carpets were gleaming and the process was extremely quick. Jay was really friendly and professional. I would definitely use his services again and recommend him.

  • Aneta says:

    Clean and smell free stairs

    I’ve had my stair case cleaned today by Craig. I’m very impressed with the results, Carpet on the stairs was very dirty and smelly because of my 2 dogs, now it looks like new.
    Very proffesional and friendly service!

  • Sonia says:

    Like new carpets

    I’m so happy with the job,finally I got new carpets with just a cleaning!!!
    Thank you so much for doing that!!!

  • Juliette Tew says:

    Really pleased with my results!

    I booked about 3 weeks ago after seeing it advertised on Facebook had 3 carpets cleaned yesterday and am really happy with the results. He was friendly and happy to explain what he was doing (I love to ask questions) but then just got on with the job. I would definitely recommend.

  • renee says:

    Just had a full house carpet clean by Declen lovely man credit to the company. very friendly cant fault the service, will defo use this company again thank you

  • Natasha Page says:

    clam80@hotmail.com

    Can’t thank you enough my carpets and settee look fantastic, very quick to dry and prompt professional service.

  • Wendy says:

    c.therapy4u@gmail.com

    Absolutely fantastic job – highly recommend this service my carpet is like brand new thank you so much

  • Georgina says:

    5* End of tenancy Carpet cleaning

    I had Dave from enviro-clean do an end of tenancy carpet clean at my house in Chepstow. Very friendly and professional did a brilliant job will all the carpets. Would definitely recommend and use enviro-cleam again

  • Becky Keen says:

    Excellent service and results

    Booked a carpet clean after seeing Enviro-Clean in Facebook. It’s was quick and easy to get a quote via Messenger which was really helpful. Got booked in within a week. Jay and Shane did a fantastic job, very professional, the carpets look like new. Really very happy – would definitely recommend.

  • Claire says:

    Fantastic Service

    Fantastic service. Our sofas look like new. Friendly and professional. Thank you.

  • Annette Kanauros says:

    Great job

    Fab job, my carpets have come up a treat. A truly professional service thanks Steve

  • MRS TRACY L LINEHAM says:

    Very pleased

    Dave cleaned my sofa so well it looks almost brand new.
    Its so clean and fresh i have now fallen back in love with my sofa. As i have two dogs they leave marks and a smell that made me not want to sit on my sofa.after this exquisite clean and service I’m happy to use it again.
    Dave was so polite and professional i will definitely use this company again.
    Thank you Dave and thank you enviro clean

  • Liz says:

    Fantastic Job

    Phoned on Sunday. Job done Tuesday and what a fantastic job!!!! Stair carpet looks brand new. The price was great, friendly service and nice tidy work.

    10 out of 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

  • Pauline Forresr says:

    Forrestpolly@aol.com

    Man arrived on time, very pleasant and professional and did a great job. I would def recommend.

  • Marie says:

    Booked enviro-clean to clean my bedrooms and stairs carpets.
    Mitch arrived on time and did an amazing job. I will definitely be booking with this company again.

  • Amy Palumbo says:

    I can’t recommend Jay highly enough.

    I can’t recommend Jay highly enough.

    He was very professional and clearly knows his stuff.

    He got to work straight away and did a fantastic job.

    We had our sofas, rug and babies mattress cleaned and they look amazing. So much brighter.

    I wouldn’t hesitate to use his services again.

  • Sam says:

    Sam_carey@hotmail.co.uk

    Highly Recommend this service, messaged last night for a quote and availability, had the carpets cleaned by 1.pm today! Daryl did an amazing job, polite, professional, moved furniture and re-placed it, completed an excellent clean and left y carpets looking and smelling amazing! So pleased, very satisfied customer, will definitely recommend Daryl to family and friends. A*****Service!

  • Della Johnson says:

    della.johnson@blueyonder.co.uk

    Excellent work. Had stairs and hall carpet done. They were so good. Quick, polite and efficient. Carpets looked great and I will defo use them again when I want the bedrooms done.. carpets look brand new.

  • Kerrie Sharpe says:

    kerrie.leak@sky.com

    Enviro clean called today to clean my stairs and landing carpets. The guy was very nice, very professional and took around an hour. My carpets were left spotless and fresh smelling. I am extremely happy and the price was very good. I would definitely use again and recommend 100%

  • Louise Fisher says:

    lou.fisher30oct@gmail.com

    Jamie from Envio Clean attended our home on Friday, from start to finish, this was so hassle FREE, from booking an appointment to arriving was simple. Jamie arrived dead on time, explained the procedure of cleaning our stairs landing and 3 bedrooms. Jamie worked wonders on the stairs carpet as there was a grease mark which he removed. All rooms look so much brighter. Thank you very much, definitely would recommend, we will use you in future 10 out of 10.

  • Khadija Elkhoumani says:

    Professional Service

    Neil arrived earlier than expected. He provided a quick professional friendly service. He got the stains out better than I anticipated.

  • Marie Argust says:

    DARRYL

    THANK YOU DARRYL. Excellent service, I couldn’t recommend the company enough. Done a fantastic job on cleaning my white sofa, its like brand new and smells even better than new. quick , efficient and friendly service. Can’t praise you enough

  • Rob Snelling says:

    robert.snelling@msn.com

    Cheers Daryl. Excellent job. Cream coloured leather sofa back to original colour. Would certainly recommend.

  • Janine Graves says:

    Fab service

    Had my carpets cleaned on Tuesday 1/10/2019 really pleased with the service and the finished product looked fabulous!! Would definitely use this company again.
    Thank you David

  • Lisa Hewitt says:

    I had a 2 seater sofa cleaned and a single chair by Brian…

    Amazing results, I’m so happy!
    Very efficient, clean work no mess… My sofas look brand new!!!

  • Lisa says:

    Great job!

    Great service from Brian, my 2 seater sofa looks so clean! No mess was made, they were very clean and tidy!
    Will definatley be using Enviro Clean again!!

    5 stars all the way!

  • Clare Hodgson says:

    Carpet & sofa cleaned

    Many thanks to David for a great job on our corner settee, footstool and lounge carpet today – they look and smell amazing – no mean feat after years of teenagers and dog trampling about !

  • Linda Randell says:

    lindarandell10@gmail.com

    Darryl came to do my Sofa he was polite respected my home it only took an hour. Top Bloke I will deffo have them again. Let you know when my Carpets need cleaning. My Sofa looks new thank you .

  • Sharon Kilpatrick says:

    Sam did an amazing job

    I was impressed with what I’d seen on Facebook and was very happy with the quote. I needed to amend my booking twice, Ryan dealt with it and confirmed within minutes.

    We are moving house and needed the carpets cleaned prior to the move as 2 of the family are allergic to dogs. The previous owner had 2 dogs. My breathing was laboured and by the time Sam left it was back to normal.

    Sam worked incredibly hard to rid the deep pile of the dog hair you couldn’t see (and the Dyson couldn’t get) more importantly it was made safe for me.

    I’ll absolutely be asking for Sam when we do the lounge within the next few weeks. He was lovely, polite, worked tirelessly and was incredibly professional.

    Great value for money and I’d highly recommend them without hesitation. Ask for Sam, anyone who has the stamina and drive to do an excellent job on a Saturday night is an incredible asset.
    Thank you Sam 😀🌟

  • Stella Rogers says:

    stellarogers598@gmail.com

    I contacted the company off a fb advert, for a quote to clean my fabric dinning chairs. I was contacted the same day, given an excellent quote and the service offered the very next day. My chairs were done outside to keep my house clean and looked brand new! Excellent service and friendly staff would throughly recommend the company

  • Sheila jones says:

    Amazing job done. Will be having you again

    Fantastic work done. Very happy

  • Wendy Aldridge says:

    Stairs and landing carpet clean

    I had the most pleasant, professional, worker arrive at my house to clean stairs/landing carpets! I am so pleased, looks like new now!!! Excellent service!!! Thankyou Mitch, you are second to none!

  • Tina Mountjoy says:

    Darryl

    Absolutely fantastic job by Darryl today! Walked in halfway through and I could already see a massive difference in the carpet! Couldn’t ask for a nicer guy, very helpful and chatty! Last time I had the carpet cleaned by your company it was fab but this time Darryl has done an absolutely amazing job!

  • sandy sadhra says:

    sksadhra@hotmail.com

    Darryl, cleaned my sofas that my dogs had used to wipe their faces and paws. Fantastic job and great customer service.

  • Bethan Mountain Ash says:

    Bethjon675@aol.com

    Excellent service, excellent job (stair and landing carpet cleaning) carpet like new. Most definitely recommend. Thank you enviro clean special thanks to David

  • Christine Donaldson says:

    christinedonaldson25@hotmail.com

    I had this company come round to clean my household carpets and sofa. Ian did an excellent job removing various stains I couldn’t get rid of. Ian explained what would happen and answered any questions I had. I felt very comfortable having in my home so I would highly recommend this company and will use them again

  • Sue says:

    Suzie.glasgow@sky.com

    Had my stair and lounge carpets cleaned. The man who came was very polite and worked hard. The carpets do look cleaner – my main disappointment is that they do not smell fresh.. Reading the reviews many comments were on how great they smelled and I was advised that deodoriser is added to the solution they used.

  • Vicky says:

    maris_vicky@yahoo.com

    We’ve just had our carpets cleaned and they look amazing! Ian was such a nice guy and did a brilliant job, definitely would recommend and will be using Enviro-Clean again.

  • Janace Telfer says:

    Leather Suite

    Just had suite cleaned by Scott. Delighted suite looks and smells like new despite being 12 years old. Thanks 👍🏻

  • Marie Sexton says:

    Excellent service, prompt reply to our enquiry.timekeeping. The operative, Mark, was pleasant and knowledgeable. I have no hesitation in recommending the company.

  • Lorna Mcghee says:

    lornamcghee@ymail.com

    Got my livingroom carpet cleaned today , first class job carpet is like new again .
    Very helpful and friendly staff . Will be using them again. 5*

  • Sarah says:

    Sofa’s lime new again

    Had my lounge carpet and a sofa cleaned yesterday by Dave. He was prompt and very professional and did a great job. V pleased with the work he carried out and would use then again.

  • Yvonne Newman says:

    Carpet

    Couldn’t be more pleased with the result Lounge carpet looks like new , very professional and polite cleaner Craig.

  • D&A Morris says:

    16/12/2019

    Absolutely made up with the carpet cleaning service from Danny, he was polite, friendly & professional. My stair carpet looks like new again, pass on our thanks & I will be recommending you to others , have a wonderful Christmas 😊🎄

  • Julie skett says:

    Julieskett1115@gmail.com

    Wow what can I say. Mitch arrived on time. He cleaned our sofas. He said he would do his best. He did more than his best. He did an amazing job and I would highly recommended your company. Many thanks

  • Andrea says:

    Brilliant job

    Darryl has just cleaned my stair carpet. What a lovely man ! Prompt arrival, quick and efficient clean, the carpet looks like new and smells gorgeous . Brilliant job

  • Emma Archer says:

    emmarcher.ea@gmail.com

    Great service as ever! I’m a regular now, always quick response and good choice of appointments. Darryl was polite, friendly, great with my two dogs, and did a great job with the carpets. Definitely recommend 😊👍

  • Maria Green says:

    Good service

    Brilliant service by Scott this morning fast and efficient

  • Celia says:

    Lovely job

    Just had my carpet cleaned by Darryl. Lovely job and a thoroughly nice man to boot.
    First time was done by someone different and wasn’t a pleasant experience at all. Enviro clean picked up my complaint, and acted on it very quickly.
    Thanks to Darryl, I will now recommend to my friends and get them to ask for Darryl himself.

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