FAQ's

General

Our carpet cleaning process delivers deep, fresh, and hygienic results.

We begin by pre-treating your carpets with specialist solutions to break down dirt and stains. Next, targeted treatments tackle stubborn marks, followed by powerful sanitisation to ensure a hygienic clean. An antibacterial deodoriser then eliminates 99.9% of germs and odours, leaving your carpets fresh.

We neutralise and extract all residues with advanced equipment, making sure your carpets are safe and ready to use. Finally, Dri Pods speed up drying, so your carpets are ready again as quickly as possible with minimal disruption.

To ensure the best possible results, we ask that you vacuum the areas that you wish to be cleaned a few days prior to your appointment. Please also move any large furniture items that a single technician cannot comfortably handle, although our operatives are happy to assist with smaller items. This helps save time and allows us to complete the job efficiently.

Yes- we accept Cash, Card, Contactless, & Bank transfer. We also only request payment once the job is completed- no deposit required.

We’re happy to reschedule or cancel your appointment, as long as we receive notice more than 24 hours in advance. For cancellations made within 24 hours of your appointment, a £50 cancellation fee will apply.

Our customer service team will contact you 24 hours before your appointment to confirm parking arrangements and ensure there is sufficient access to your property for our larger cleaning equipment.

You can book your appointment via WhatsApp here, or by calling our bookings team at 0800 023 6184.

General

Our carpet cleaning process delivers deep, fresh, and hygienic results.

We begin by pre-treating your carpets with specialist solutions to break down dirt and stains. Next, targeted treatments tackle stubborn marks, followed by powerful sanitisation to ensure a hygienic clean. An antibacterial deodoriser then eliminates 99.9% of germs and odours, leaving your carpets fresh.

We neutralise and extract all residues with advanced equipment, making sure your carpets are safe and ready to use. Finally, Dri Pods speed up drying, so your carpets are ready again as quickly as possible with minimal disruption.

To ensure the best possible results, we ask that you vacuum the areas that you wish to be cleaned a few days prior to your appointment. Please also move any large furniture items that a single technician cannot comfortably handle, although our operatives are happy to assist with smaller items. This helps save time and allows us to complete the job efficiently.

Yes- we accept Cash, Card, Contactless, & Bank transfer. We also only request payment once the job is completed- no deposit required.

We’re happy to reschedule or cancel your appointment, as long as we receive notice more than 24 hours in advance. For cancellations made within 24 hours of your appointment, a £50 cancellation fee will apply.

Our customer service team will contact you 24 hours before your appointment to confirm parking arrangements and ensure there is sufficient access to your property for our larger cleaning equipment.

You can book your appointment via WhatsApp here, or by calling our bookings team at 0800 023 6184.

Carpet Cleaning

The cost of professional carpet cleaning depends on your carpet size, condition, and cleaning needs. At Enviro Clean, we believe in transparent, fair pricing with no hidden fees. Click below to find your local carpet cleaner and get your personalised quote today.

Thanks to our powerful industrial steam cleaning machines, your carpets typically dry within just 2–3 hours. However, please note that drying times can vary depending on factors such as humidity, temperature, and the level of airflow in the room.

Our technicians will move your furniture to clean underneath at no extra cost if it’s safe and manageable to do so. Please remove any household items like plants, lamps, and other objects before we arrive, as this really helps our carpet cleaning techniques work effectively. If a piece of furniture is too heavy to move or cannot be moved safely, we won’t move it but we will clean around it as thoroughly as possible.

On average, it will take our technicians around 20 minutes per room. This time can vary depending on the amount of furniture to be moved, the size of the room and also the level of soilage.

Our carpet cleaning process delivers deep, fresh, and hygienic results.

We begin by pre-treating your carpets with specialist solutions to break down dirt and stains. Next, targeted treatments tackle stubborn marks, followed by powerful sanitisation to ensure a hygienic clean. An antibacterial deodoriser then eliminates 99.9% of germs and odours, leaving your carpets fresh.

We neutralise and extract all residues with advanced equipment, making sure your carpets are safe and ready to use. Finally, Dri Pods speed up drying, so your carpets are ready again as quickly as possible with minimal disruption.

While our technicians strive to remove all carpet spots and stains, some may be permanent and cause lasting discolouration. The carpet’s age and material also affect the chances of complete stain removal.

It’s not required, but it is appreciated. A quick vacuum beforehand can help lift surface debris and allows our deep cleaning process to deliver the best possible results.

Our technicians use a specialised odour removal treatment that targets and neutralises unpleasant smells in your carpet.

The treatment encapsulates odour molecules, effectively trapping and eliminating them from your space. After application, we recommend airing the area to speed up the process.

While highly effective, complete odour removal cannot be guaranteed.

Yes, we can professionally clean and treat stains caused by pet urine, as well as other bodily fluids such as blood and faeces.

We also offer a protective treatment called Enviro Guard, which helps prevent future accidents and spills from penetrating deep into carpet or upholstery fibres.

Upholstery Cleaning

We begin by assessing the condition of your upholstery- whether it simply needs refreshing or has specific spots or stains that require targeted treatment.

Based on the fabric type and the issue at hand, we select the most suitable and effective cleaning solution. This is then applied and gently agitated into the fibres to ensure even coverage and maximum effectiveness.

Finally, we extract all residues and speed up the drying process using DRI-PODs, helping your upholstery dry faster.

Yes, we can. Even if your furniture is labeled “dry clean only,” our trained technicians will always test the fabric first to determine the safest and most effective cleaning method before proceeding.

Upholstery typically dries within 4 to 6 hours. However, drying times can vary depending on factors like humidity, temperature, and airflow. While we aim for quick drying, exact times can’t be guaranteed due to these environmental conditions.

Most furniture manufacturers recommend professional upholstery cleaning every 6 to 12 months to maintain fabric quality, appearance, and hygiene.

We clean all types of soft furnishings, including sofas, footstools, bed frames, dining chairs, and more. If you’re unsure whether your item can be cleaned, our friendly customer care team is happy to help – just give us a call!

Yes. We use eco-friendly, non-toxic cleaning solutions that are safe for both children and pets. Our technicians also ensure all residues are thoroughly extracted, leaving your furniture fresh, clean, and safe for your whole family.

While our advanced cleaning solutions and methods are highly effective, complete stain removal depends on the type, age, and severity of the stain.

Before any cleaning begins, our trained technicians assess your upholstery to ensure compatibility with our cleaning solutions. We tailor our approach to your specific fabric and condition, with different steam temperatures and moisture levels so your sofa is cleaned thoroughly without any risk of damage.

Stain Protection

Applying Enviro Guard after cleaning is essential because it creates an invisible barrier that repels both oil- and water-based stains. This protection helps keep your carpets and upholstery looking fresh longer, prevents stubborn stains from setting in, and makes future cleaning easier. Plus, Enviro Guard is safe for children and pets, so it’s perfect for busy households.

Once applied by our technician, Enviro Guard can protect your carpets and upholstery for 2 to 3 years, depending on usage and care.

No, not at all. Enviro Guard is completely invisible and fragrance-free, so it won’t alter the look or smell of your carpets or upholstery.

Take a clean, dry cloth and carefully blot the liquid on the fibre’s surface to soak up any excess.

Although most carpets come with a factory-applied protective layer, daily wear and cleaning gradually wear this down. Over time, this reduces your carpet’s resistance to stains and dirt, making spills and spots harder to remove. As an add-on service, we offer Enviro Guard for your freshly cleaned carpet.

Rug Cleaning

We are exclusively mobile, so offer rug cleaning on-site at your property for convenience and efficiency.

On average, rugs take around 4 to 6 hours to dry completely. However, drying times can vary depending on humidity, room temperature, and airflow. While we aim for fast drying, these environmental factors may affect the exact time.

Yes, we do. Oriental, Persian, and other delicate rugs require special care during the cleaning process, but our technicians have expert training for these treatments.